Administrative activities related to the client

Carry out reception and support operations for administrative management derived from relations with the public or client, internal or external, with quality of service, within their scope of action and responsibility, using computer and telematic means, and if necessary, a foreign language, and applying internal procedures and current regulations.

The training is aimed primarily at active or unemployed people.

People who hold a degree in Compulsory Secondary Education (ESO), Vocational Training 1, CP level 2 or equivalent level have direct access to training.

People who do not meet the requirements will have to pass an entrance test.

1. ADGD0308_MF0233 Office automation
2. ADGD0308_MF0973 Data recording
3. ADGD0308_MF0978 File management
4. ADGD0308_MF0976 Commercial administrative operations
5. MF0977_2 Professional foreign language for administrative management in relation to the client
6. MF0975_ Reception and communication techniques

At the end of this training, the  Professional Certificate of level 2 in administrative activities related to the client issued by the  SOC and the Ministry of Employment and Social Security is obtained.

1. Telephonist – office receptionist
2. Telephonist
3. Administrative employee of storage and reception services
4. Receptionist in establishments other than offices in general.
5. Information hostess
6. Computer data operator-recorder
7. Administrative assistant with customer service tasks, not previously classified
8. Administrative Support Assistant for purchase and/or sale management
9. Commercial administrative assistant
10. Control and information assistant